Terms & Conditions
Please read these terms and conditions of use carefully before using any materials, information or services. By accessing www.gaiahotel.ch and www.gaiahotel.life, you agree to accept, without limitation or qualification, all of these terms and conditions of use.
www.gaiahotel.ch and www.gaiahotel.life (collectively, the "websites") offer information on the GAIA HOTEL, which is managed and operated by the GAIA Hotel AG (collectively, "we" or "us"). Access to and use of the websites is subject to any specific terms and conditions set forth on the individual pages within the websites and these terms and conditions of use (collectively, the "terms"). We reserve the right at any time to change any of the terms and conditions contained herein or any information contained in the websites. By using the websites, you agree in advance to accept any such changes.
- We do not collect personal information on our web sites without your knowledge and your voluntary action of providing the requested information while online.
- We will use the personal information you provide on our web sites to:
- Create your guest profile at your request and customize your online experience according to your chosen interests and preferences.
- Process and record your requested online transaction
- Send you by e-mail news, special offers and promotions regarding products and services offered by us, the Hyatt family of companies and our travel partners if, as part of your user profile, you request to receive such information.
- Occasionally solicit your opinion through online surveys if, as part of your user profile, you request to participate.
- We will not share or transfer personal information provided on our web sites out side of the company and service providers described in this policy without your consent, unless legally required.
- We will take commercially reasonable steps to protect the security of personal information collected on our web sites.
Use of www.gaiahotel.ch and www.gaiahotel.life
You may only use the websites if you are at least 18 years of age. You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of the websites by you and anyone using your password and login information. You may only use the websites to make legitimate reservations. You may not use the websites: to make any false, fraudulent or speculative reservation or any reservation in anticipation of demand; to post or transmit any unlawful, threatening, obscene, indecent or pornographic material or any material that could constitute or encourage conduct that would be considered a criminal offense or otherwise violate any law. We may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of the websites.
We may make information regarding specific offers, which we are conducting, available on the websites. Any such offer is subject to the specific terms, conditions and restrictions listed on the websites in connection with such an offer. We reserve the right to alter or withdraw any offer or at any time.
The websites are available worldwide to anyone with Internet access. However, the websites may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in internet service or other unforeseen circumstances.
We do not review or monitor any web sites linked to the websites and are not responsible for the content of any such linked web sites. In addition, you agree not to link your web site or any other third party web site to the websites without our prior written consent.
Limitation of Liability
Neither we nor any of our representatives shall be liable to you or anyone else for any loss or injury or any direct, indirect, consequential or similar damages arising out of your access or use of, or your inability to access or use, the websites or any materials, opinions or recommendations of third parties on the websites. You hereby waive any and all claims against us and our representatives arising out of your use of the websites or any materials, opinions or recommendations of third parties on the websites.
Our Best Rate Guarantee does not apply to the following
- Reservations booked on websites other than the GAIA Hotel
- Hotel packages or travel packages that may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities
- Discount or negotiated rates not available to the general public, including but not limited to membership rates, corporate, government, promotional, unpublished, packaged or opaque rates, group or other specially negotiated rates or rates available on closed membership sites
- Reservations made within 24 hours of arrival
- Taxes, gratuities, service charges, early departure fees or other fees and incidental charges
- Rate disparities due to fluctuations, rounding or differences in currency exchange rates
It is prohibited to smoke in the room. We kindly ask our guests to smoke outside the hotel. Guests, who smoke in their room are charged a cleaning fee of CHF 100.
Check in and Check out
Check in time starts from 2 p.m. Check out time is at 12 p.m.
Breakfast is being served Monday through Thursday from 6:30 until 10:00 a.m. and Friday through Sunday from 7:00 until 10:30 a.m.
Prepayment and Rates
All rates are quoted per room and per night. They include an abundant breakfast buffet, service and VAT. The city tax of CHF 3.50 is added per person and per night. Breakfast is being served daily in the banqueting room, unless requested to be brought to the hotel room. A credit card guarantee is required for all reservations. The amount of one overnight stay will be reserved in order to verify the credit card. Invoices are only forwarded to exclusive business partners. We reserve the right at any time to ask for a prepayment for any reservation or change any rates quoted in the websites.
Fully flexible rates can be cancelled up to 2PM one day prior to arrival. Late cancellations will incur a one night cancellation fee (100%). A valid credit card is required. Non-refundable rates cannot be cancelled. Again, a valid credit card is required.
Group reservations can be cancelled up to 30 days prior to arrival free of charge. 29-08 days prior to arrival, 50% of the reservation will be charged. 07 days prior to arrival, 100% of the reservation will be charged.
Cancellation and No-Show
Cancellations should take place in writing by 2 p.m. (GMT +1) 24 hours prior to arrival, otherwise a cancellation fee is charged in the amount of one overnight stay (100%). By confirming your reservation, you agree in advance to unconditionally accept these terms unless otherwise agreed upon. If you do not sign the confirmation, your booking will be cancelled automatically.
Number of Participants and List of Names
The event planer or organizer must submit the definite and binding number of participants to the GAIA HOTEL no later than 2 workdays prior to the convention or date of arrival.
Neither we nor any of our representatives shall be liable to you or anyone else for any loss or theft. Valuables must be secured in the hotel safe.
Governing Law and Choice of Forum
These terms and conditions of use and any disputes arising out of or related to the websites or use of the websites, shall be governed by, construed and enforced in accordance with, the laws of the canton of Basel-City, without regard to its conflict of laws rules. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these terms and conditions of use or your use of this website shall be filed only in the canton’s court located in the canton of Basel-City. Questions or comments regarding the websites and the information contained in the websites should be directed to firstname.lastname@example.org at the GAIA HOTEL. Any communication or material transmitted to us via the websites or internet e-mail is transmitted on a non-confidential basis.